Exchange Policy

Exchanges

Our exchange policy lasts 48 hours of delivery. If 48 hours have gone by since the product has been delivered, unfortunately we can’t offer you an exchange or return.

To initiate Exchange and Return, please email at care@gleamberry.com

We do not accept return or exchanges on Jewellery, Accessories, and Face Masks. 

Exchange can only be processed if we fail to deliver the order within the tentative delivery date shared on mail after placing the order. 

Exchanges: (Domestic Orders)

We understand that the sizes may differ and you may need to change the size after trying the product in person. Keeping this in mind we offer easy size exchange on all apparels. Please email us at care@gleamberry for your queries regarding the exchanges. We will arrange the reverse pickup for the product delivered. Once the product has been picked up, we'll process a new order with exchange size, order details of which will be shared on your registered email address.

Exchanges: (International Orders)

We offer free exchanges on all apparels, as the shipping cost is not added in the product price, for International orders if needed to be exchanged, customer will have to bear to and fro shipping charges.

Please email at care@gleamberry regarding your query , our team will reach out to you within 24-48 hours. Customers will have to send the product to our warehouse and share the shipping details with us. Once the product is delivered to our warehouse, a new order will be placed, with exchange size and applicable shipping charges with the payment link. Once the shipping charges are paid we will ship the exchange size. 

Exchanges can be processed only once per order. (With given criteria)

If Product delivered is damaged.

We ensure that the product before leaving our warehouse for delivery goes through our quality assurance team thrice and every little detail is checked. If the package is being delivered to you in damaged packaging please refuse to accept the delivery.  Unevenness in colour and texture is not a fault but a beautiful characteristic of natural processes and handblock printing. If the contents of the package or product in any condition still seems damaged we request the customer to share the image proactively within 24 hours of delivery on hello@fancypastels.com or on any of our social media handles. If failed to do so, we would not be able to take action on the request later on. Color may slightly vary due to photographic lighting sources or due to the screen settings you're watching.